Users can connect with advisors for insightful guidance. Users can select from a pool of experienced advisors, initiate chats, and receive personalized readings in real-time.

You must be 18 years of age or older.

We provide advisory services that cover a wide range of areas including love and relationships, career advice, spiritual guidance, and more. Our skilled advisors are dedicated to offering meaningful insights and support.

Yes, we have a rigorous vetting process in place to ensure that only qualified and experienced advisors join our platform. We screen our advisors based on their expertise, experience, and intuition to provide users with trustworthy and valuable readings.

While we seek out the most qualified and gifted advisors around the globe, many of our advisors find us. Only 2 in every 100 advisors who apply are accepted into our service. Our focus is always on quality, and we are known within the advisor community as a company with heart, credibility, and exceptional Customer Service.

Fewer than 10% of the advisors who apply pass our rigorous screening process to become Dimood Certified.

Advisors need to be able to accurately identify past, present and future aspects of a client's life, as well as demonstrate their unique style and personality, and advisor abilities. Additionally, our gifted advisors undergo constant reevaluation. They need to maintain a high-level performance and consistent advisor abilities to remain an advisor with Dimood.

Yes, advisors can definitely give accurate readings on chat. advisors can connect to you by the energy you are giving off while chatting and typing your messages. They may ask you for some minor identification information to help them connect with you like your date of birth or your name.

To make the most out of your advisor session, we recommend approaching it with an open mind and clear intention. Take some time to prepare your questions in advance and create a calm and focused environment for the session. Trust your instincts and be receptive to the guidance provided by the advisors.

Start by visiting

"Advisors"

to discover which advisor you connect with best. Once you have found the right advisor for you, choose the

"Chat"

button.As a new user, you will automatically get a free coupon for your first reading.

The free order provided to our users has a specific time limit. Once the allocated time for the free order has elapsed, the session will transition to a paid order, and charges will apply accordingly.

The timer, visible within the live chat page when active, will begin after the connection is successful. When the chat is ended by either you or the advisor, the timer will stop. You will always be able to see the start and end timestamps within the chat page.

To recharge your account, click on the

"Top Up"

button on the

"mine"

page, or click on the

"Balance"

on the

"Advisors"

page. If you need more help, please contact support on the

"Chat"

page.

Yes. As a new user, your first order is free.

The 5-Minute Chat is a special offer that allows you to purchase five minutes of consultation time by paying only for one minute. This offer can be used for your first purchase with any other advisor after your first free order.

The reason you cannot use the cashback coupon is that you can only use the 5-Minute Chat on your first order with that advisor, and the cashback coupon applies to subsequent orders with that advisor.

Cashback coupons are a way to receive a portion of your expenses back into your account after completing an order. Once your order is successfully processed, a predetermined percentage of the total amount spent will be refunded to your balance. This cashback can then be used towards future orders. Enjoy the benefits of cashback coupons and make the most of your shopping experience!

We apologize if the refunded amount after using a cashback coupon was less than your initial expectation.The cashback amount from coupons is rounded down to provide a fair and consistent experience for all users.

Rounding down ensures that the cashback calculations remain transparent and predictable. Rest assured that we strive to offer the best possible value to our customers through various promotional offers, including cashback coupons.

We strive to provide the best possible experience for all our users. If you are not fully satisfied with your reading during the free order, we encourage you to give the paid order a chance. The extended duration allows our advisors to delve deeper into your questions and provide more comprehensive guidance.

We greatly appreciate user feedback as it helps us improve our services. You can leave feedback and ratings for individual advisors after each session. Additionally, you can reach out to our support team to share any concerns or suggestions.

When an advisor attempts to contact you via live text chat, and you are unable to answer, a notification is generated in your private messages. This serves as a reminder that you missed the opportunity to have a conversation with the advisor.

Even if you missed the initial chat invitation, you can still interact with the advisor by sending them a message. Simply reply to the private message associated with the missed invitation to continue the conversation.

Yes, advisors have the option to resend a chat invitation if you happen to miss the initial one. However, please note that the availability of this feature may vary depending on the advisor's preferences.

The "free chat" label on an invitation indicates that the initial contact made by the advisor is indeed free. However, it is up to the advisor to decide when to transition from free chat to charging for their services.

If you encounter any technical issues or require assistance, our support team is here to help. You can reach out to our dedicated support team through the app, and they will provide timely assistance to resolve any issues you may have.

Absolutely! We prioritize the security and confidentiality of our users' information. All personal and sensitive data shared on our app is protected using industry-standard security measures.

Your payment information is sent to Dimood over a secure connection and is encrypted to ensure your privacy. This information is neither accessible to the advisor nor to any other third party.

Dimood is not a subscription service and does not charge any membership fees, so there is no need for you to deactivate your account. If you do not wish to be charged, you simply do not need to use your account as Dimood is a pay-as-you-go service.

If you still wish to close your account, please follow these steps:

Visit

"MINE"

- Click

"SETTINGS"

- Click

"DELETE ACCOUNT"

Follow the directions until you receive the confirmation that your account has been successfully closed.

Please note that when the account is first deleted, it can be restored. However, if the account is deleted again, it will be permanently deleted and cannot be restored.

The heart rate generation occurs by capturing the user's heart rate if they open the camera, keep their face centered, and continue recording for one minute or more during a successful meditation session.

To generate the heart rate data, users need to have their camera open, ensure their face is centered and visible, and maintain the recording for at least one minute while using the meditation feature.

The heart rate data generated through this feature is provided for reference purposes only and is not intended for medical advice or diagnosis.

The camera's function is to record the user's face during meditation sessions to capture and analyze heart rate data based on facial cues and changes.

It is recommended to keep the camera recording with your face visible and centered for a minimum of one minute to ensure accurate heart rate data generation.

No, the heart rate data provided through this feature is solely for casual reference during meditation sessions and should not be used as a substitute for professional medical advice or consultation.

Make sure to have good lighting conditions, keep your face centered in the camera frame, and maintain a stable posture during the recording for the best heart rate data results.

We prioritize user privacy and ensure that any data captured during the heart rate generation process is securely handled and used only for generating heart rate information within the meditation feature.

The heart rate data provided is not intended for medical monitoring or diagnosis. It is advised to consult with a healthcare professional for any specific health concerns or conditions.

The heart rate generation feature can be used as part of your meditation sessions periodically for fun and general awareness of heart rate variations.

Due to overwhelming demand, Dimood is not accepting new advisor applications at this time.

We fully understand that when you invest your hard-earned money into our advisor reading services, you anticipate the highest quality reading possible. To obtain a genuinely satisfying and accurate reading, we recommend that clients be prepared to devote approximately 30 minutes to an hour and to communicate openly and clearly about their expectations. For further guidance on maximizing your experience, please refer to the dedicated sections within our FAQs.

Our advisors are carefully selected professionals who take their work seriously and strive to provide insightful readings. Like with other services where fees are based on time, our advisors charge for the time and energy they invest in each reading. It is important to note that refunds initiated by clients impact our advisors financially, reducing their earnings by the refunded amount.

We deeply appreciate your choice to use our app and our advisors. However, we kindly ask that you consider your decision to request a refund judiciously. For any dissatisfaction, we encourage direct communication with the advisor or reaching out to support, as client satisfaction is of utmost importance to us!

If you have any further questions or need assistance, feel free to contact our Support Team within the app. We are committed to ensuring your satisfaction and providing you with the best service possible.

• If you register as a guest, we collect your chosen nickname.
• If you sign up through a third-party social network (e.g., Facebook, Google), we may access your profile name, profile picture, and account ID for authentication. We do not store your social media passwords.

We automatically collect:

• Log Data: IP address, device type, operating system, interaction time, and activity logs.
• Device Information: Device ID, MAC address, and UDID (for personalized services).
• Location Data: Approximate location derived from your IP address.

• For in-app purchases, payments are processed by third-party providers (e.g., Apple App Store).
• We do not store credit card details. Payment processors comply with PCI-DSS security standards.

We use collected data to:

• Provide, enhance, and personalize the Services.
• Analyze usage trends and optimize app performance.
• Deliver targeted advertisements (using encrypted identifiers).
• Fulfill legal obligations.

We may share data with:

• Service Providers: Third parties assisting with analytics, advertising, or payment processing (e.g., Apple Analytics).
• Legal Compliance: If required by law (e.g., subpoenas, fraud investigations).
• Social Networks: Only if you explicitly link your account.

We do not sell your personal data.

We employ security measures (e.g., encryption) to protect your information. However, no method is completely secure.

Your data may be processed in regions where privacy laws differ from your jurisdiction (e.g., the U.S.).

• Access/Correct Data: Update your account details in the App’s "Profile" section.
• Delete Data: Delete your account and associated data on the App’s "Settings" page or by emailing: Service@dimood.co.
• Opt-Out of Ads: Adjust ad preferences in your device settings (e.g., iOS Limit Ad Tracking).

Our Services are not intended for users under 18. We do not knowingly collect data from children or minors under 18.

Under the General Data Protection Regulation (GDPR), you have the right to:

• Request access to or deletion of your data.
• Restrict processing or object to data use.
• Be notified of data breaches.

We may update this policy. Significant changes will be communicated via email or in-app notifications.

For details about refunds, please visit: https://docs.google.com/document/d/1zH9o3P7GbG1IXWz1_5KVQgLGwzv4x8RjXx9pmI9wd5A/edit?usp=sharing

For questions or requests, email us at: Service@dimood.co

THIS SERVICE IS PROVIDED FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OF AGE TO ACCESS ALL FEATURES. DIMOOD PROVIDES GENERAL GUIDANCE, BUT IT SHOULD NOT REPLACE PROFESSIONAL ADVICE FROM MEDICAL, LEGAL, FINANCIAL, OR OTHER QUALIFIED EXPERTS. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND ACTING UPON ANY INFORMATION OBTAINED THROUGH THIS SERVICE.

The App, including its original content, features, and functionality, is owned by Dimood and protected by international copyright, trademark, patent, and other intellectual property laws.

INFORMATION PROVIDED THROUGH DIMOOD, INCLUDING BUT NOT LIMITED TO ARTICLES, TOOLS, AND USER-GENERATED CONTENT, IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO REPLACE:

(a) PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT;

(b) FINANCIAL, INVESTMENT, OR TAX ADVICE; OR

(c) LEGAL COUNSEL.

NEVER DISREGARD PROFESSIONAL ADVICE OR DELAY SEEKING IT BASED ON INFORMATION FROM THIS APP. DIMOOD IS NOT ENGAGED IN MEDICAL, FINANCIAL, OR LEGAL PRACTICE AND DOES NOT ENDORSE ANY SPECIFIC PRODUCTS, SERVICES, OR OPINIONS DISCUSSED ON THE PLATFORM. YOUR RELIANCE ON ANY INFORMATION PROVIDED BY USERS OR THIRD PARTIES IS AT YOUR OWN RISK.

THE APP AND ITS SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE APP MAY CONTAIN ERRORS, BUGS, OR INACCURACIES. DIMOOD AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR BUSINESS OPPORTUNITIES) ARISING FROM YOUR USE OF THE APP. THIS LIMITATION IS A FUNDAMENTAL PART OF OUR AGREEMENT.

We may incorporate artificial intelligence or automated tools into certain aspects of our Services. These tools may be used for purposes such as service optimization, initial categorization of user inquiries, or other supportive functions that facilitate the delivery of our Services.

You understand and agree that the core components of our Services—including personalized guidance, substantive consultations, and any advisory content that requires professional judgment—are delivered by human advisors. Automated tools are not used to substitute or replace human advisors in these core functions.

Any third-party articles, links, or user-provided insights ("Third-Party Content") are for convenience only. Dimood acts as a distributor, not a publisher, of such content and does not guarantee its accuracy or completeness.

You agree not to:

• Use Dimood for illegal purposes.
• Disrupt the App’s functionality.
• Harass advisors or other users.
• Record or redistribute advisor sessions without consent.
• Solicit advisors for private services outside Dimood.

Violations may result in immediate account termination without refund.

Dimood provides support, payment processing, service records, quality review, refund review, and user protection only for communications, services, and transactions that occur within the Dimood platform.

Users and advisors must not exchange personal contact information, request or provide private contact channels, solicit services outside Dimood, arrange off-platform sessions, or make or request payments outside Dimood.

Any communication, service, transaction, payment, agreement, advice, dispute, refund request, privacy issue, safety issue, or loss arising outside the Dimood platform is solely between the user and the advisor. To the fullest extent permitted by law, Dimood is not responsible for, and has no obligation to support, refund, compensate, or otherwise resolve, any off-platform activity.

Dimood reserves the right, but is not obligated except where required by law, to review, investigate, restrict, suspend, terminate, report, or otherwise take action regarding off-platform activity when we believe it may involve safety issues, fraud, minors, unlawful conduct, platform abuse, regulatory requests, or other compliance concerns.

Advisors who request personal contact information, direct users to outside services, request off-platform payment, or otherwise attempt to bypass Dimood may have their account, service privileges, earnings, or cooperation with Dimood restricted, suspended, or terminated.

Users who choose to communicate or transact outside Dimood do so at their own risk and may lose access to platform protections, support, refund eligibility, and dispute review related to that off-platform activity.

For IAP transactions, third-party providers (e.g., Apple App Store) may require personal data for verification. By purchasing, you consent to this data sharing.

You retain ownership of content you submit ("Submissions") but grant Dimood a worldwide, royalty-free license to use, modify, and distribute it. Prohibited content includes:

• Copyrighted material without permission
• False, defamatory, or illegal content
• Spam or unauthorized advertising

We may terminate your access at any time without notice. Surviving provisions include intellectual property rights, disclaimers, and liability limitations.

This Agreement shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law provisions. Any disagreements must be resolved through HKIAC arbitration in English, with Hong Kong as the legal seat. You waive all rights to class actions - all claims must be filed individually. Either party may seek court injunctions to protect intellectual property or prevent irreparable harm. The arbitrator's decision is final and binding on both parties.

DIMOOD'S MAXIMUM LIABILITY FOR ANY CLAIM IS THE AMOUNT PAID FOR THE RELATED SERVICE OR $50 (WHICHEVER IS LESS). WE ARE NOT LIABLE FOR INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

We may modify these Terms at any time. Continued use constitutes acceptance.

For details about our refund policy, please visit: https://docs.google.com/document/d/1zH9o3P7GbG1IXWz1_5KVQgLGwzv4x8RjXx9pmI9wd5A/edit?usp=sharing

Questions? Reach us at:

📧 Email: Service@dimood.co

☎️ Phone: +852 66604803

🏠 Address: D Shop, G/F, Tin Shun Industrial Building, 151 Wai Yip Street, Kwun Tong, Hong Kong.

Company Name: ANDELU Technology Pte Ltd